Methodology

Phase One: Device Usage and Operational Review
Phase Two: Technology Matching Maintaining
Phase Three: Analysis, Recommendations and Implementation
Phase Four: Vendor Contract Compliance
Request for Proposal (RFP)

You cannot measure what is not monitored. We do things the right way. The Client Advantage Group methodology is a unique multi-phase approach that assesses through data analysis and on-site interaction, your organization’s costs, utilization of equipment, supplies and services against industry benchmarks and best practices. Included is a proprietary customized Request For Proposal (RFP) and contract negotiation process that yields the most competitive pricing and contract terms that the industry offers with ongoing monitoring that assures the objectives of the project are met.

Phase One: Device Usage and Operational Review

A Client Advantage Group team member performs on-site analysis of all asset usage, successes and challenges. Each of our on-site experts is equipped with software based date collection devices that calculate the true accurate yield and usage for each output print device throughout your organization. A Client Advantage Group Sr. Analyst conducts in-depth review of end-user surveys, performance details, expenses, and vendor procedures and processes. We also thoroughly review specific data, including your organization’s contracts, terms and conditions for all vendors, and then objectively apply industry benchmarks to improve your performance in each area. This detail driven analysis, coupled with our team of in-house experts observing your workflow, provide an accurate view of your core strengths and efficiencies. With that, we can explore viable options and specific actions for improvement that produce quantifiable results.

We deliver a detailed customized report derived from our electronic data collection software which maps actual usage to each copier, MFP and desktop printer. This will identify areas for reduced expense and at the same time offer device right-sizing and alternate utilization opportunities.
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Phase Two. Technology Matching Maintaining

A competitive edge by the most efficient use of technology is vital to the success of any organization. Client Advantage Group provides our clients with the most current up to date unbiased knowledge and rapidly cuts through the vendor packaging to the true value needed to meet requirements. Our vast data base of available solutions and knowledge of technology, manufacturer support capabilities, multi-functional devices, digital copiers, scanning/archiving, and document management allows us to match client needs at the correct platform level. This is the first step to guiding you through the maze of options to only those that can be supported within your current infrastructure. The correct technology evaluation which define specific operational needs become paramount to RFP/Bid strategies which produce scalable results that avoid needless over spending and confusing service support agreements.
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Phase Three: Analysis, Recommendations and Implementation

You cannot improve without taking action. Client Advantage Group will conduct full implementation of each recommendation or alternatively direct your organizations key stake holders in the best practice approaches proven to move unnecessary expense directly to your bottom-line. In either case you will be the owners of the processes needed for future implementations of our specific steps to recaptured expense and vendor improvement strategies. Most of our clients proceed with having Client Advantage Group implement a detailed Request For Proposal (RFP) process; which is customized to their organizations specific requirements. This RFP addresses mutually agreed upon strategies and technology approaches and enhancements to the current fleet of devices.

We provide the data, conduct the process and provide pros and cons of each of the RFP participants. We also negotiate the contracts terms and conditions with the prevailing vendor of your choice. This process allows for us to become a member of your team that both directs and instructs your organization to quantifiable results from your chosen vendor.
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Phase Four: Vendor Contract Compliance

Consistent accountability required from a vendor creates years of compliance. The sad truth is that most vendor shortcomings do not get addressed until they are already a problem. Preventing problems through accountability and compliance to contract terms and conditions is vital to a quality vendor program. Client Advantage Group adds the teeth to the performance standards so that our clients will have the upper hand should vendor performance ever become problematic. The Client Advantage Group quarterly review process for the selected vendor is vital to on-going success. These evaluations take place with your organization members present and provide for vendor focus on responsiveness, technology adjustments, user satisfaction which identify potential problems and enforcement of all the previously negotiated terms and conditions for the selected vendor.
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